Shipping and Delivery Policy

1. Scope

This policy explains standard delivery to Canada for orders accepted through https://brandylbx.shop. If you have a question about an order, delivery address or parcel, email info@brandylbx.shop.

2. Free Standard Shipping

All accepted orders receive free standard shipping, with no minimum purchase amount. The standard shipping charge is zero. We do not add a separate standard packaging or handling fee after checkout.

If an optional premium delivery method is offered, its price must be shown before you choose it. This policy does not imply that premium delivery is available for every order.

3. Order Processing

Our usual processing period is 1–2 business days after the order is placed and the necessary payment authorisation and complete order details are available.

Business days are Monday to Friday, excluding applicable public holidays. Processing includes reviewing the order and preparing it for shipment. If an issue prevents fulfilment, we will contact you and address the order and payment under the agreement and applicable law.

4. Estimated Total Delivery Time

Our estimated total delivery time to Canada is 15–20 calendar days from the date the order is placed. This estimate includes the usual 1–2-business-day processing period. It is not 15–20 days of transit added after processing.

Calendar days include weekends and holidays even where carriers do not deliver every day. The estimate does not override a more specific delivery commitment made for your order or an applicable legal rule.

5. Delivery Availability

The checkout indicates whether a selected address can be served. Being able to browse the website from a location does not necessarily mean that every product is available for delivery there.

If an order cannot be accepted or fulfilled for a destination, we will explain the issue and promptly release or refund an amount already collected. We will not substitute a different item without your agreement.

6. Prices and Unexpected Charges

The currency, applicable taxes and order total appear during checkout. Standard shipping costs zero.

This policy does not authorise us to pass an undisclosed duty, brokerage charge or import fee to a customer after purchase. If a carrier asks you to pay an unexpected charge that was not disclosed and agreed before checkout, contact info@brandylbx.shop before paying so that we can investigate.

7. Order Confirmation and Tracking

We send an acknowledgement to the email address entered at checkout. When the selected shipping service supports tracking, we provide the tracking information after dispatch.

A tracking number may take time to display its first carrier scan. Creating a shipping label does not, by itself, show that the carrier has physically received the parcel. Contact us if there is no meaningful tracking progress for an extended period.

8. Separate Parcels

An order may arrive in separate parcels where fulfilment requires it. Any additional standard shipment that we organise remains free to the customer. If separate tracking references are available, we provide the relevant details.

If part of an order appears missing after the stated parcels arrive, contact us with the order number and the items received.

9. Accurate Delivery Address

Enter the recipient’s name, street and unit number, city, province or territory and postal code accurately. Contact us promptly if you notice an error.

We will try to correct an address before dispatch. After a carrier takes possession of the parcel, a change may no longer be possible. Sending a correction request does not, by itself, confirm that the carrier has rerouted it.

10. Incorrect Addresses and Redelivery

If incorrect information you supplied causes a failed delivery, we will discuss the available options. We may request reasonable actual redelivery costs only where legally permitted and agreed.

We do not automatically keep your purchase payment or charge a fixed penalty. If our mistake caused the address problem, we bear the appropriate cost of correcting it.

11. Delivery Attempts and Collection Points

A carrier may attempt delivery again or hold a parcel for collection. Review a legitimate delivery notice promptly and contact us if the information appears incorrect or unclear.

Not collecting a parcel is not necessarily an express cancellation request. If you want to cancel, request redelivery or seek another resolution, please tell us clearly.

12. Delays

Public holidays, severe weather, high parcel volumes and carrier disruptions can affect delivery. We investigate when a parcel exceeds the estimated period and share meaningful information available from the carrier.

An estimate does not permit indefinite delay. Applicable rights concerning a missed delivery date, including Québec distance-contract rules where relevant, remain in effect.

13. Lost or Misdelivered Parcels

If tracking shows delivery but you cannot find the parcel, check whether a designated recipient accepted it and review any legitimate carrier notice. Then contact us with your order and tracking references.

We will investigate carrier records and the circumstances. A delivery scan is not automatically conclusive in every dispute. Where an item is lost before valid delivery, we address the replacement or refund required under the agreement and applicable law. You do not have to recover our carrier insurance payment yourself.

14. Damaged or Incorrect Goods

If an item arrives damaged or is not what you ordered, contact info@brandylbx.shop with the order details and a description of the problem. Photographs may help us investigate, but their absence does not automatically invalidate a legal claim.

We will arrange the appropriate resolution under our Return and Refund Policy and applicable law.

15. Returns and Refund Timing

Eligible items may be requested for voluntary return within 30 calendar days after delivery. Please obtain return instructions before mailing an item so that it goes to the correct destination.

We provide or pay for a reasonable standard return method for eligible returns and do not charge a restocking fee. For an approved voluntary return, we initiate the refund within seven calendar days after receiving and reasonably verifying the goods. A mandatory legal deadline takes priority. Payment providers may require additional time to display the credit.

16. Contact and Policy Changes

Send delivery questions to info@brandylbx.shop with your order number and a concise description. We aim to respond within two business days; this service target does not extend a mandatory deadline.

Changes to this policy apply to future purchases and do not unilaterally remove a delivery commitment for an order already accepted.

Store: brandylbx.shop
Website: https://brandylbx.shop
Delivery support: info@brandylbx.shop