Privacy Policy

1. Introduction and Contact

This Privacy Policy describes how personal information connected with https://brandylbx.shop is collected, used, shared, protected and managed when you browse our store, place an order or contact us.

For a privacy question, access request, correction request or complaint, email info@brandylbx.shop and mark your message for the person responsible for privacy matters. Shopify and other providers may also have separate responsibilities for services they provide directly.

2. Information You Provide

When you place an order, we receive information such as your name, email address, billing and shipping addresses, the products selected, the amount charged, order history and transaction status. A telephone number may also be processed where provided for delivery or another relevant service.

If you contact us, we receive your message and any order details, photographs or other information you choose to provide. If an account feature is offered and used, we process the account details and settings needed to provide it.

Please avoid sending sensitive information that is unrelated to your enquiry. In particular, do not email a full payment card number, card security code or account password.

3. Payment Information

Payments are handled through the checkout and the payment provider selected for your purchase. We may receive limited transaction information needed to confirm payment, address an issue or issue a refund.

Payment methods available for a particular order are shown at checkout. This policy does not imply that every possible payment provider is active on the store.

4. Technical and Usage Information

Operating an online store can involve information such as IP address, browser and device characteristics, language, page requests, timestamps, approximate location and technical diagnostic records.

Cookies and similar technologies may support your basket, checkout, security and preferences. Optional analytics or advertising services, if used, may involve additional collection subject to the disclosures and choices required by the law applicable to you.

5. How We Use Information

We use information where relevant to:

• Operate and secure the website;
• Answer product and customer enquiries;
• Accept, process and fulfil purchases;
• Process payments and refunds;
• Arrange delivery, returns and exchanges;
• Send order confirmations and service updates;
• Detect and investigate fraud or security concerns;
• Meet applicable tax, accounting and legal obligations; and
• Handle complaints and protect lawful rights.

Placing an order does not, by itself, subscribe you to unrelated promotional messages.

6. Consent and Other Lawful Processing

Where Canadian privacy law requires consent, we seek meaningful consent suited to the purpose and sensitivity of the information. Certain collection, uses or disclosures may also be permitted or required without consent under applicable law.

You may withdraw consent subject to legal or contractual restrictions and reasonable notice. We will explain relevant consequences, such as losing access to an optional feature. Records needed for a legal obligation or unresolved claim may still have to be retained.

7. Shopify and Other Service Providers

Shopify supplies infrastructure for our online store and checkout. Depending on the feature, it may process information for the store or for its own services. Shopify’s privacy information is available at https://www.shopify.com/legal/privacy.

Payment providers receive information needed to process a selected payment method. Delivery providers receive the information needed to transport a parcel. Technical and customer support providers may assist with store operations.

We seek appropriate protections from providers acting for us and share information only for relevant purposes. The disclosures shown on the live store should reflect the services and optional integrations that are actually enabled.

8. Processing Outside Canada

Some service providers, including Shopify, may process information outside your province or outside Canada. Privacy laws and lawful access mechanisms in other locations may differ.

Where we use a provider to process information for the store, we remain responsible for appropriate safeguards. Contact info@brandylbx.shop for information about the relevant cross-border arrangements.

9. Cookies and Advertising

Technologies needed for functions you request may support the basket, checkout and website security. Other cookies, analytics tools, pixels or advertising identifiers, if used, should be described through the store’s actual privacy controls.

Where consent is required, refusing optional technologies should not prevent you from placing an ordinary order. Browser settings can also block or remove cookies, although blocking necessary technologies may affect checkout.

10. Marketing Messages

We send commercial electronic messages only where a basis permitted by Canada’s Anti-Spam Legislation applies. Messages include the sender information and unsubscribe method required by that law.

You may use the unsubscribe mechanism in a promotional message or email info@brandylbx.shop. We honour an unsubscribe request within the applicable period, ordinarily no later than 10 business days. Service messages about an existing purchase are separate from optional marketing.

11. Retention

We keep information only for as long as reasonably necessary for its stated purpose and relevant accounting, tax, warranty or dispute obligations.

Purchase records may remain after an order is fulfilled to meet those duties. Customer support records are kept while an issue is active and, where justified, for a proportionate period afterwards. Limited suppression information may be retained after you unsubscribe so that the request continues to be respected.

When information is no longer required, it is deleted, anonymised or otherwise managed according to applicable requirements.

12. Security and Data Breaches

We use administrative, technical and physical safeguards appropriate to the information, including limiting access to those who need it for their work. No online service can guarantee absolute security.

If a breach triggers a legal reporting or notification requirement, we assess it and contact affected individuals or regulators as required. Please report suspected misuse of your order information to info@brandylbx.shop.

13. Access and Correction

You may request access to personal information we hold about you and ask us to correct inaccurate information. Send your request to info@brandylbx.shop. We may take proportionate steps to verify identity before providing information or changing sensitive account details.

Where PIPEDA applies, an access request generally receives a response within 30 days, subject to lawful extensions and exceptions. Applicable provincial rules may provide additional or different rights.

14. Provincial Rights and Complaints

Québec and other provinces may provide additional protections depending on your circumstances. We assess a request under the law applicable to the individual and activity.

You may raise a concern with us or contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority. You do not have to waive a complaint right to obtain customer support.

15. Children, Links and Changes

We do not seek children’s information for marketing. External websites linked from our store may have their own privacy notices.

We may update this policy to reflect changes to the store or legal requirements. Publishing a revised notice does not retroactively create consent for a new purpose when consent is required.

Store: brandylbx.shop
Website: https://brandylbx.shop
Privacy contact: info@brandylbx.shop